We guarantee you'll love it. We want you to be fully satisfied.
If you are not satisfied for any reason with the final product, you may return your purchase for a replacement or refund within 15 days of receipt.
In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to firstname.lastname@example.org. We will respond with 24 hours. If the damage / defect cannot be verified via phone or email, the item may be required to return to Fashion Forward before a determination can be made as to the state of the product.
How to Return an Item
- Contact Fashion Forward via phone or email to request a return. You must make this request within 15 days of receiving the shipment.
- Be sure to specify the reason for the return request in your message and indicate any preference for replacement (whether exchanging for an identical product or selecting an alternate style, size or color), account credit, or a refund.
- If you send your request via mail, please upload a digital image of the damaged or defective product
- A Fashion Forward Representative will respond to your request within 24 hours
Changing the Shipping Method on an Order
Once an order has been finalized through the checkout process, the shipping method selected at checkout cannot be altered. However, you may cancel your current order to make modifications and resubmit the order, as long as the order is still in "pending" status (and has not yet entered our production stream).
Changing the Shipping Address
Unfortunately, we don't have the ability to change a shipping destination up to the point where the order is set for shipment. If you have made an error with your shipping address and the order status is still pending, we recommend that you cancel your order (using the method suggested above) and place a new order with your needed corrections. If the order has entered the "processed" status and the “Cancel Order” button is no longer available, please contact us at 661-513-4245 or via email at email@example.com. Please have your order number and corrected shipping address ready and we will make every effort to change the shipping address corrected before the item is shipped.